What is this pattern for
Feedback frameworks provide teams with a shared structure for giving and receiving feedback effectively. Instead of relying on ad hoc comments or annual reviews, this pattern normalizes feedback as a regular, safe, and constructive part of collaboration. It helps improve relationships, performance, and trust; especially when working across roles, functions, or hierarchies.
This pattern fits best in
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How to use this pattern
Below, you’ll find a step-by-step approach to using this pattern:
Step 1: Normalize the intent
Frame feedback as a tool for learning and growth, not judgment. Discuss with the team why regular feedback matters, and how it benefits everyone.
Step 2: Choose a simple structure
Use proven formats such as:
- Start / Stop / Continue
- Situation – Behavior – Impact (SBI)
- What went well / What could be improved / What to try next
Step 3: Create safe spaces
Establish agreements about tone, timing, and respect. Clarify that feedback should be specific, kind, and actionable.
Step 4: Practice in pairs or small groups
Start with low-stakes practice rounds. Encourage both giving and receiving roles. Consider time-boxed sessions during retrospectives or team meetings.
Step 5: Include upward and peer feedback
Invite feedback across levels, not just from leader to team member. Use prompts or cards to support less confident voices.
Step 6: Make it rhythmic
Integrate feedback into your regular team rhythms, weekly syncs, monthly check-ins, or quarterly reviews. The more frequent, the less stressful, and more normal it becomes.
Step 7: Follow up and reflect
Encourage people to share what they did with the feedback. This builds trust and shows that feedback leads to growth, not just evaluation.